🔧 Installation & Setup
How do I install NebSend?
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Download the installer from our
download page, run it, and follow the wizard. No technical skills required. The installer will create a desktop shortcut and Start Menu folder automatically.
Do I need to install Python or any dependencies?
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No. NebSend is a standalone executable. Everything is included. Just install and run.
Why do I need Administrator privileges?
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The installer needs admin rights to install to Program Files and create Start Menu shortcuts. The app itself runs without admin privileges.
🔑 Licenses & Activation
How do I get a license key?
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Purchase a plan from our
pricing page. After payment, you'll receive your license key will be displayed instantly.
What is hardware locking?
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Your license is bound to your specific computer's hardware. This prevents sharing and abuse. If you upgrade your PC, contact support for a license transfer.
Can I use my license on multiple computers?
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No. Each license is for one computer only. If you need multiple seats, purchase additional licenses or choose our Enterprise plan for volume discounts.
What happens if my hardware changes?
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If you upgrade your CPU, motherboard, or other major components, your hardware fingerprint will change.
Contact support with your old and new license key to transfer your license.
📧 Sending Emails
Do I need to configure SMTP servers?
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No. NebSend automatically connects to our SMTP pool. You just install and send. We manage all the servers.
What is the sending limit?
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Starter: 20,000 emails/day
Professional: 50,000 emails/day
Enterprise: 200,000+ emails/day
Will my emails land in inbox or spam?
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We provide the infrastructure (SMTP servers, rotation, HTML randomization). Deliverability depends on your content quality and recipient engagement. We recommend using warm, engaged lists for best results.
Can I use my own SMTP servers?
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No. NebSend uses our managed SMTP pool exclusively. This ensures consistent quality, rotation, and prevents abuse.
💰 Billing & Payments
What payment methods do you accept?
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We accept cryptocurrency: USDT (TRC20). No credit cards, no PayPal, no personal information required.
Do you offer refunds?
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Due to the digital nature of our product and instant activation, refunds are generally not offered. If you experience technical issues we'll work with you to make it right.
Can I upgrade or downgrade my plan?
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Yes. Contact support to adjust your plan. We'll prorate the difference based on your remaining subscription time.